Updated: Jan 1
Service support is one of the most rapidly increasing use cases for Augmented Reality (AR), with new apps evolving on a day-by-day basis. Technicians in multiple industries are using AR via Smart Glasses to improve repairs and maintenance in some unique ways.
While these tactics necessitate the use of the appropriate software platform and wearable devices that can interface with your current IT solution, you might be amazed at how many advantages they can give to your field repair, maintenance and workflows.
Here is how Augmented Reality is changing the maintenance and repair scenario across multiple industry verticals.
Sharing information is made easy with AR.
Aside from embracing augmented reality maintenance and repair, maintenance professionals, technical professionals, and expert professionals should welcome its rise. A field technician's or remote support's dream comes true when he or she can access technical documentation, manuals, and online resources seamlessly and quickly via a visually intuitive interface.
The days of searching through dozens of files on your phone or hauling bulky technical materials to the site are long gone. Field service or remote maintenance nowadays is all about timely information delivery; it demands technicians know what they need to do and how they can do it without having to make numerous journeys from the site.
This was a difficult task, but new augmented reality software has made it simple. With the correct AR platform and content strategy in place, the business can expand its capabilities in several novel ways:
Access technical documents, manuals, and internet resources that have been saved.
Overlays, such as high-resolution photographs, charts, or illustrations, can be used to give visual support.
Use clever recognition to quickly identify possible faults or out-of-place elements, speeding up problem solutions.
These features expand a technician's capabilities and assist them in solving difficulties faster and with less effort.
Simplifying scheduled maintenance and repair.
Technicians may employ enterprise augmented reality to improve their service operations and identify answers more quickly than ever before.
These tools give essential uniformity for a technician's assessment in terms of AR maintenance. Whereas traditional performance checks used to necessitate a significant amount of time spent manually assessing each component, service maintenance augmented reality overlays allow technicians to discover faults at a look. They can compare comparative images of a flawlessly functioning system to the client's gear or evaluate checklists of common errors that tend to show up during planned audits.
The best part is that everything is done solely on the technician's device, i.e. a smart glass which also helps the technician to work 100% hands-free. To streamline as many operations as feasible, the complete maintenance auditing cycle can be incorporated into AR technology. Technicians couldn't ask for more from an augmented reality machine maintenance solution in terms of efficiency.
Troubleshooting and resolution.
These advantages extend to the entire repair procedure, from initial diagnosis to resolution. In an ideal world, technicians would be able to detect problems correctly the first time. But, as we all know, our world isn't flawless, and problem misdiagnosis is all too common.
This type of inaccuracy causes compounding issues over time, especially when technicians begin travelling to and from the job site. Every minute spent in transit is a minute that could be spent solving a problem, so why not eliminate the need for transit?
This is where augmented reality comes into play. Even if technicians recognize they require information from HQ, they will not have to travel far to find it. The AR platform provides access to all relevant repair data. (Of course, this is dependent on how effectively your AR content library is constructed!) As a result, they can comprehend the issues faster, reduce mistake rates, eliminate downtime, and save operational costs as much as feasible.
Streamline and effective service delivery and maintenance.
AR applications for field service professionals are still in their early stages. We anticipate that as time goes on, these use cases will be expanded to include even greater accessibility, such as entirely virtual consultations provided via smart glasses and even self-service alternatives that allow customers to troubleshoot on their own.
However, regardless of how it is employed, it is apparent that AR-enabled field service extends a provider's capabilities beyond what most organizations currently offer. And, from a performance perspective, this can significantly improve overall effectiveness, profitability, and customer happiness.
Even though AR technology is emerging, organizations require evaluating the ROI and developing a plan of action, especially as early evidence suggests AR can help improve KPIs, reduce travel costs, increase first-time fix rates, and streamline the training process.
Let’s wrap up.
Adding augmented reality to your operations will radically change how services are delivered, enabling organizations to increase productivity while reducing costs. With smart glasses that support augmented reality and mobile devices that facilitate AR, technicians can perform repair and service tasks more efficiently and quickly.
Here are the 7 reasons businesses should adopt Augmented Reality Smart Glasses in 2022.
The new systems are set to revolutionize field service teams' training and play a key role in equipment maintenance, here are the Top 7 reasons. In deciding which kind of AR device to implement, an organization's needs and requirements should be taken into account and will depend on many factors.
Explore how wearable-assisted reality solutions can help businesses succeed. Connect with us and request a demo. We'll be pleased to help. We invite you to follow our hashtag - #dxsolutionadvisor on LinkedIn as well as our page.