7 reasons make AR Smart Glasses ideal for Field Services
Updated: Jan 20
The use of augmented reality in field service operations has been proven to be valuable by a growing number of organizations.
Safety is enhanced, productivity is increased, travel costs are reduced, and employees and customers are more satisfied, all while accelerating process times and upskilling individuals by wearing smart glasses.
The field service industry is perhaps the most successful in implementing AR in practice. How does an organization determine which augmented reality solution is right for them when augmented reality comes in a variety of forms on the ground?
There are many challenges involved in the implementation of new technologies. The installation, configuration, testing, and training costs are in addition to the initial investment for the technology. Lack of leadership and incompetent project management can lead to delays, missed deadlines, and even project abandonment after much absorption costing has been applied.
To deploy new technology successfully, an organization must realize both the upsides and the downsides. Providing remote and on-site solutions via augmented reality (AR) for field service is no different.
How does the Solution Work
These are the top 7 reasons field service organizations should use AR
Head-mounted devices for augmented reality (AR)
Smart glasses technology makes it possible to interact with the world without using your hands because it uses augmented reality. By wearing them like eyeglasses, technicians can also add computer-generated information to their viewpoint while viewing video and digital content.
Mobile AR device
With AR field service solutions, users can interact with video and digital content overlaid on a real-life image with their mobile devices or tablets. In apps such as these, the users can take advantage of the camera, GPS, and touch screen on their mobile device, which improves their experience.
Customer visit reduction
Sending our entire team to a customer's location to diagnose and repair equipment is one of the most expensive elements of product support. A visit to a customer is associated with travel expenses, fuel costs, and time spent with that customer. In addition, maintenance, transportation, and purchases of equipment and vehicles are included. To pay for these costs, businesses normally swallow considerable portions of their profits.
This cost can be reduced by using smart glasses with remote expert capability. As most mechanics work in the field, a mobile device provides a real-time video feed from the equipment, allowing the technician to guide customers through the process while in the field.
As much as 71% of site visits can be reduced with augmented reality in fields service, according to the Technology Services Industry Association
Less time and money spent on training
The experience of experienced techs can be transferred to the next generation of technicians by recording virtual service calls with AR systems.